2014 Coursera Partners' Conference

Agreement Cooling Off

But there are a few exceptions. At the time of purchase, you do not benefit from a cooling-off period: your right to consume a cooling-off period for goods and services purchased remotely comes from the provisions of the consumer contract. Cooling periods do not apply to purchases or services purchased by an individual. During the 10-day cooling-off period, the merchant must not provide goods worth more than $500 or services (which are not electricity or gas) or accept a payment from you. Contact the distributor to explain when you actually received the goods and your 14-day cooling-off period starts from the day you found the goods and took it into possession safely. You usually have the automatic right to a 14-day cooling-off period when you purchase a service remotely. If your negotiations are unsuccessful, you could try an alternative dispute resolution system (ADR) – a way to resolve disagreements without going to court. Ask the company if it is a member of a company. Check out our 14-day cooling time guide for cars for more information. A cooling-off period is a cooling-off period that should allow consumers to change their minds about a purchase or agreement they have made. You are entitled to a cooling-off period if you buy goods or services through telemarketing or home sales.

You have 10 working days to reconsider the contract (unsolicited contract). During this time, you can terminate the contract without penalty. This is called the “cooling phase.” If you have purchased goods online, by mail, by phone or from a home seller, and have changed your mind, you have the automatic right to think for 14 days in most cases. If you terminate the contract after the cooling-off period has expired and a service has already been provided, you may have to pay for the service. Clearly, the service cannot be “cancelled” once it has been provided. If you paid for a down payment, you should get it back. But if the service at your request had already started during the cooling-off period, the company will keep what is necessary to cover the costs of the services provided until the cancellation.

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